Privacy Policy

Effective Date: May 13, 2025

Hope Forward Counseling (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide through our website and services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us or book a session, we may collect personal details such as:

• Full name

• Email address

• Phone number

• Appointment details

• Any information voluntarily shared through contact forms or emails

b. Health Information

As a counseling practice, we may collect personal health information (PHI) when you begin treatment. All health-related information is protected under HIPAA (Health Insurance Portability and Accountability Act) and handled with strict confidentiality.

c. Website Usage Data

We may use cookies or similar technologies to collect non-identifiable data such as:

• Browser type

• Device information

• Pages visited

• Time spent on site

2. How We Use Your Information

Your information is used to:

• Schedule and manage counseling sessions

• Communicate with you about your care or inquiries

• Improve website functionality and user experience

• Comply with legal, ethical, and regulatory obligations

We will never sell, rent, or share your personal information for marketing purposes.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal and health information, including:

• Secure servers and encrypted data storage

• Limited access to sensitive data

• HIPAA-compliant electronic records systems

4. Sharing of Information

We may share your information only under the following circumstances:

• With your written consent

• When required by law (e.g., court order, risk of harm)

• With third-party service providers who support our operations (all bound by confidentiality agreements)

5. Your Rights

You have the right to:

• Access or request a copy of your personal information

• Request corrections or updates

• Withdraw consent or request that we delete your data (as permitted by law)

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Hope Forward Counseling
Attn: Brenda Black
Email: brenda@hopeforward.com
Phone: 918-578-2481
Website: hopeforward.com